Refund policy

Return & Refund Policy

Due to the nature of garment rentals, Dress After Hours does not offer refunds for change of mind, fit issues, sizing issues, personal preference, or circumstances where the garment is no longer required.

Cancellations

Cancellations made 14 days or more before the rental start date are eligible for store credit equal to the rental amount paid. Store credit will be valid for 12 months from the date of issue and can be used towards a future Dress After Hours rental.

Cancellations made within 14 days of the rental start date are non-refundable and are not eligible for store credit. When a booking is placed, the garment is reserved exclusively for the customer for their selected dates and may therefore be unavailable for other customers to book.

Shipping fees and any other non-rental charges are non-refundable where they have already been incurred.

Booking Changes

If you need to change your rental date or garment, please contact Dress After Hours as early as possible.

Requests to change a booking are subject to garment availability and are at the discretion of Dress After Hours. A change of garment or rental date is not guaranteed.

Any difference in rental price resulting from a booking change must be paid by the customer. Where the replacement garment has a lower rental price, the difference will not be refunded.

Fit & Sizing

It is the customer's responsibility to select the appropriate garment and size before booking. We provide sizing information to assist with your selection and offer in-studio try-ons where available.

A garment not fitting as expected does not qualify for a refund or store credit.

Damaged, Faulty or Incorrect Garments

If your garment arrives damaged, faulty, or is not the garment you ordered, please contact Dress After Hours within 24 hours of delivery and provide clear photos of the issue.

We will assess the issue and, where appropriate, arrange a suitable replacement, store credit, or refund.

Please do not attempt to repair, alter, wash, or otherwise modify the garment without prior approval from Dress After Hours.

Cancellation by Dress After Hours

In the unlikely event that Dress After Hours is unable to fulfil your booking due to damage, loss, a late return from a previous customer, or another issue outside of our reasonable control, we will contact you as soon as possible.

Where possible, we will offer a suitable replacement garment. If a suitable replacement cannot be provided, you will be offered store credit or a refund for the affected rental.

Returns

All rental garments must be returned in accordance with the return instructions and by the return date provided with your booking.

For full details regarding rental periods, return instructions, late returns, courier delays and shipping, please refer to our Shipping & Returns Policy.

New Zealand Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law.